1. Introduction
RASH Vets values the privacy of our clients and website visitors. This policy outlines how we collect, use, and protect your personal information in accordance with the New Zealand Privacy Act 2020.

2. What We Collect
We may collect personal information including:

• Your name and contact details

• Your pet’s medical history and records

• Email correspondence and forms submitted via our website

• Website analytics via cookies (e.g., IP address, pages visited)

3. How We Use Your Information
Information is used to:

• Schedule and manage appointments

• Communicate with you regarding your pet’s care

• Process payments

• Improve our website and services

• Send newsletters (with consent)

4. Sharing Information
We do not sell or rent your information. We may share information with:

• Referring veterinary clinics

• Diagnostic laboratories or specialist partners for medical support

• External services for billing or IT management, under strict confidentiality

5. Data Storage & Security
Your information is stored securely in both physical and electronic formats. We take reasonable steps to protect your data from unauthorised access, loss, or misuse.

6. Access & Correction
You may request access to or correction of your personal data by contacting us at theteam@rashvets.com.

7. Contact
For questions about this policy, please contact us at: RASH Vets – Referral Animal Skin Hospital
Email: theteam@rashvets.com
Phone: 027 200 5357

8. Updates to this Policy
This Privacy Policy may be updated periodically. The latest version will always be available on our website.